Professional experience
A structured overview of my professional experience across IT support, maintenance, user assistance, and data analysis focused on practical, decision-oriented work.
Experiences
3
Main areas
IT Support • Data Analysis
Positioning
Technical + analytical
Support and maintenance
Assistance, troubleshooting, resolution
Hands-on experience in installation, maintenance, technical support, and user assistance in professional environments.
Data analysis
Exploration, visualization, forecasting
Applied experience with Python, visualization, dashboards, and statistical analysis for decision support.
Added value
Field versatility + data logic
A profile able to contribute both in technical environments and in analytical, data-driven contexts.
Backend Software Developer — Freelance
Design, development and deployment of a management system used daily by the operational team.
Main responsibilities
- Business requirements analysis and feature adaptation.
- Development of cash transfers, loans, bonuses and daily reporting.
- Role-based access (employee, owner, administrator), with a dedicated dashboard for each role.
- Access management, transaction tracking and accounting day locking.
- Targeted unlocking of accounting days, with authorization traceability.
- Production application maintenance.
Technologies / environment
Data Analyst Intern
Data analysis internship focused on business data exploration, statistical analysis, and the creation of interactive dashboards to support data-driven decision making.
Main responsibilities
- Analyzed sales data and trends using Python (pandas, matplotlib).
- Optimized inventory management based on data analysis.
- Developed interactive dashboards and reports using Tableau.
- Built statistical sales forecasts using regression models.
- Documented analyses and communicated insights to stakeholders.
Technologies / environment
IT Technician
Responsible for technical support, maintenance of IT equipment, and assisting users in a professional computing environment.
Main responsibilities
- Installed, configured, and maintained computer hardware and software.
- Provided technical support, troubleshooting, and incident resolution.
- Trained and assisted users with IT tools and systems.
- Managed IT environments and provided operational support.
Technologies / environment